KonlineHouse are not responsible for merchandise which selected by customers, We, therefore, need our customers to have a serious understanding of merchandise in the online shopping sites.,Customers can ask and inquiry any question related your goods to us, KonlineHouse will give you information and detail for your merchadise from the shop master or descritions in customer have pointed website by customers.

 

 

 

 

 If you did not receive any reply from Konlinehouse.com yet,  Pls. Check your spam folder.

 

 

 

 

Pls. check below Q & A table for your reference first.

If you still remain curiosity, feel free to contact us for further information. mailto :  konlinehouse@gmail.com

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 What is Korean online Buying service?

 

 

 

 

 

If you found your interesting merchandise in korean online shopping malls & shops, but, they only ship in dometically within Korea, and no payment method, in that case, We, KonlineHouse, purchase the merchandise and ship to your place. we, also, inspect the merchandise before shipping for perfect service.  for further information pls. refer to How to order.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

How can I order to you, do you have any Order form ?

 

 

 

 

 

Customers, KonlineHouse offer simple way to order, all you have to do is send your Quotation request to us through Email or Quotation request, ( we recommend you to use Quotation request ) we need only your merchandise's link copies and your country for your quotations,

Pls. check your merit and dismerit for using Email : Simple but, no points and no customer page to check order status, and history and need to PayPal Invoice for payments. so, we recommend you using Quotation Request, Pls. Clcik here for How to fill out Quotation Request

* if you can not copy the item's url links, you can send copy the model/Style number or capture the images and send us.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I confirm on the quotation that you sent.  what is your delivery time ?.

 

 

 

 

 

Your order proceed with your confirm on our quoation(Items amount+Service fee+Shipping), and we will ask the supplyers to make local delivery quickly.

Local delivery days in Korea, usually 3~5days, but, any specific items, such as handmade shoes, and bags or other items which in production in factory will be taken more days in that case, we will report you.

Estimate delivery days after your ordering is 5days~10days (3~5days(Local delivery) +(2~5days) EMS delivery)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Can I choose delivery options ?

 

 

 

 

 

Sorry, KonlineHouse offer only  EMS.

EMS(EXpress Mail Service) is controlled by Korean post office, and service over 120 countries. they are safer and faster

with Tracking number.

 

* Pls. visit EMS official site for more information.

 

    (Speed & Freight Charge)                                          

    EMS ( 2 ~6 Business days)   > Air Mail ( 9 ~14Busienss days)            

    Tracking number available

* EMS dispatch everyday from KonlineHOUSE.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have confimed on your quotation, but, Is there any additional charges besides it ?

 

 

 

 

 

We have no hidden charges, such as paypal fee, and any local taxes, and other charge), we only handling fee with your total items price.

 

We believe that this is best way to save money and time  for our customers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PayPal(Credit Cards)accept ?

 

 

 

 

 

We accept Paypal payment, you can use credit card via Paypal without any registered paypal.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I found an interesting item, but, all description are in Korean, can you help me ?

 

 

 

 

 

Sure, we can give you short information about the items in the websites.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is KRW(WON) and exchange rate ?.

 

 

 

 

 

KRW(WON) or \, 원, are same meaning of Korean currency,  quotation price is based of Paypal currency exchange rates . Currency rate is hourly changed, therefore, real-time currency rate against USD will be applied in the Quotation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What is your handling fee for buying service ?.

 

 

 

 

 

We'KonlineHouse' offer the cheapest handling fee.  You can enjoy world chpeast handling ,we offer an equal handling fee (14.5% for total amount (except shipping) for your ordering to one shops(single shop order) or several shops(multiple shops orders).

Some of agent 10% or less , but, they ask service fee and paypal fee and other charge, so, fianlly, it almost over 15~20%,so, it exceed your budget, it's very silly.

We only offer 14.5% -no hidden charge ( looks higher than other agent?, No, just calcualte)

ie) If you buy 2~3items from 2shops, and total amount is US$100, In this case, you Payable Amount is US$100(Your items amount) + US$14.5( Handling fee) + EMS shipping charge. that' all. no hidden charge at all.

 

 
     

Our handling fee is cheapest, but, we take us$15 as minimum handling fee if your items amount less us$100, this is for ensure minimum management for KonlineHouse.

e) Your items total amount + buying handling fee + Shipping charge

Item Total amount less US$100 will be applied us$15  , "No minimum or Maximum"

    

 

 

 

 

 

 
   

 

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Let's make better  online shopping network without any borders

KonlineHouse 2009

 

 

 

Shopping Korea with us

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

KonlineHouse - Korean Online Shopping Agency

 

 

 

 

302/104D, 154Yangju-Ro, Yangsan-City, Kyungnam,Korea. Tel☎: +82 10 4735 3449 , ⓒKonlinehouse, All right reserved 2009