Customer Service

Membership Infomation

All users of "KonlineHouse" may use all the service on a free by completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time.

Order Information

The order is processed as below :

[Buying Service]

Step 1: Log-in
Step 2: Service Request
Step 3: Check the Quotation( Buying service)
Step 4: Make the payment with selected method(In advance / Depsoit)
Step 5: Shipment

[Combine Shipping Service]

Step 1: Log-in and get Address
Step 2: Order to your Shop(s)/Seller(s)
Step 3: Service Request
Step 4: Confirm the Service
Step 5: Make the payment
Step 6: Shipment

[Live Store pick-up Service]

Step 1: Log-in
Step 2: add to Cart
Step 3: Payment
Step 4: Shipment

Payment Information

We accept PayPal / credit cards via PayPal. (No account required)/ Western-uinon( You can ask by Mail or contact us)/ Bank wire transfer
As for the payments of Western-union / Bank wire transfer, this case of methods are restricted to refund of cancellation(included partial,sold out, and any other reason which related puchasing) but, it may be replaced to reseve money as your deposit.
Bank wire transfer will be taken more time to be confirmed by Bank situation.
 
We recomend you Paypal

Shipping & Handling Information

Shipping method : Shipping to worldwide EMS ( 2~5 Buness days) / Option : EMS Premium(UPS) Similar delivery days but, Expensive for specific counties only.
Shipment destiny :  Whole countires that covered by Korean Post office carrier
Shipping cost : purchase weight different with countries.- will be shown after mesauring actual weight or inadvance depended on your choose.
Delivery time : Your items will be disaptched after all itmes arrived from Korea
Estimated shipping time(From Korea to Your place) :
Shipping Service 3-6 business days (2~5bussiness days for local delivery(it depend on your order shop(s)) and arranging & shippment packing 1 business day)
Buying Service 3~6 business days (2~5bussiness days for local delivery(it depend on shop(s)) and arranging & shippment packing 1 business day)
One day delivery is not available.
Please take into consideration that the products of your order may be unavailable or delayed in manufacturing due to conditions of materials or manufacturer- in this case, we will let you know for buying service.

Return / Refund Information

Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
No exchange/Reurn/Refund After "Acceptance of Payment" in Shipping Service/Buying Service

[Shipping Service]

User can check and ask your Seller(s)/Shop(s)where you made order.

[Buying Service]

Refund of out-of-stock products ( Product order can be sold out after or in the middle of ordering, due to the differnt time and supplyers condition )
-Refund of mis-delivered or defective products
Please contact our Customer center for the refund request including detailed pictures of mis-delievered or defective products.
Our customer service will shortly contact you upon checking on your request.

For more information, click HERE